Tuesday, February 28, 2006
Telephone Conference 28FEB2006
Discussion centered around:
LEAN in an office setting. and
Wisdom(?) of having upper management at Kaizen events.
If you would like to join these calls in the future, typically every Tuesday evening, the details are here.
I would like to join the calls...!!
Actually, I would be very interested in Lean Six Sigma applications in the office environment. I just talked to a huge brokerage firm about improvement, but I must admint, I don't have any "real" experience in implementing Lean in such an environment, even if I think I could get it at least started.
Anyhow, Good Job Bob, all you support!!
I think a major difference is "checking." I usually don't like QA checks everywhere on the production line. A form of muda. I must perform a lot of field checking (i.e. data field greater than zero, valid account number.) in a financial transaction.
That said, if I'm clever, I only check it once. And, I try to minimize manual entry/re-entry whenever possible.